TERMS OF SERVICE

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Last Updated: October 6, 2025

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These Terms of Service (“the Terms”) set forth the conditions under which Progresa Inc. (“the Firm”) provides its professional services to its clients (“the Client”).
By contracting, using, or continuing to use the Firm’s services, the Client acknowledges having read, understood, and accepted these Terms of Service, which are legally binding.
If the Client does not agree with any provision contained herein, they must refrain from contracting or continuing to use the Firm’s services.

 

1. Purpose and Scope of Services
The Firm shall provide the Client with the professional services described in proposals, quotations, or service plans, which may include but are not limited to: general bookkeeping, payroll administration, preparation of tax returns, tax and financial planning advisory, assistance with financial and corporate reports, digital marketing, administrative filings, assistance with tax and insurance audits, among others.
The Firm shall perform the services in a professional and diligent manner, in accordance with applicable accounting and tax standards, and at the intervals or frequencies previously agreed upon with the Client.
The scope of the engagement is limited exclusively to the services expressly described; the Firm assumes no obligation to perform additional services not requested or contracted in writing.

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2. Unanticipated or Additional Services
Only the services specified in the agreement or plan contracted (Scope of Services) are covered by these Terms.
If the Client wishes to request additional work or services, such services must be quoted and approved in advance.
Acceptance may occur in writing, by email, digital proposal approval, or payment of the quoted amount.
If unforeseen needs arise (for example, audits, amended tax returns, financial reports required by third parties, etc.), the Firm shall issue a new proposal to be accepted before commencing such additional work.

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3. Term and Continuity
Once the initial period agreed between the parties—as established in the corresponding Scope of Services—has been defined, these Terms remain in force from the moment the Client contracts or begins using the Firm’s services.
They shall remain valid for the minimum term agreed and shall continue while the Client maintains an active relationship with or uses any service provided by the Firm.
The Firm reserves the right to modify or update these Terms at any time by posting such changes on its website or by email notice.
Continued use of the services after such notice constitutes full and binding acceptance of the amended Terms.

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4. Billing and Payment
The Client authorizes the Firm to process charges for the contracted services by direct debit, bank transfer, card payment, or other approved method.
The Client is responsible for ensuring sufficient funds to cover each monthly payment and for any bank charges resulting from insufficient funds.
In the event of late or missed payments, the Firm may temporarily suspend or terminate services without prejudice to outstanding invoices and may apply any prior deposit or payment to amounts owed.

Every invoice not paid within fifteen (15) calendar days after its due date shall incur (i) a fixed late fee of USD $50, and (ii) interest at a rate of 1.5% per month (18% APR) or the maximum rate permitted by law, whichever is lower, calculated from the original due date until full payment is received. If the Firm initiates legal collection proceedings, the Client shall reimburse all collection costs and legal fees incurred.

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5. Fees and Rates

The contracted services may include, among others:

• General bookkeeping services

• Complementary accounting services

• Payroll administration

• Sales-tax and other tax filings

• Tax advisory and/or financial planning

• Corporate and individual income taxes

• Digital marketing and/or administrative support

• Assistance with tax and/or insurance audits

• Corporate document filings and registrations

• Notary and/or administrative processing services

Each category may have an associated tier or pricing level, determined at the start of the engagement (as generally established in the Scope of Services) or according to the Client’s needs.
Additional fees for work outside the agreed scope shall be quoted and invoiced separately, including but not limited to any additional time the Firm must devote due to administrative disorder, negligence, failure by the Client, or extraordinary delays caused by governmental entities.
All fees are non-refundable once the service has been rendered, unless expressly agreed otherwise in writing.

 

6. Retainers

The Firm may require an advance retainer prior to initiating services.
Such funds shall be held by the Firm and applied to future invoices pursuant to the agreed payment schedule.
If the engagement cannot be completed, or the final amount is less than the retainer received, the remaining balance shall be refunded within 60 days following termination or the Client’s formal request.

 

7. Termination of Services

Once the initial period agreed between the parties, as established in the Scope of Services, has been fulfilled, the Client may cancel the services at any time by providing written notice at least fifteen (15) business days in advance.

The Firm may, at its discretion, cancel or suspend services in the following cases:

• The Client fails to meet payment obligations;

• The Client fails to provide the necessary information or documentation in a timely manner; or

• The Client violates the policies, terms, or conditions set forth in these Terms of Service.

In all cases, the Client shall pay for all services actually rendered up to the date of termination, as well as any applicable charges or penalties.
The Firm may retain any deposits or retainers received and apply them toward outstanding balances at the time of termination.

 

8. Client Responsibilities

The Client is fully responsible for the reliability, accuracy, and completeness of all accounting records, documents, and information provided.
The Client shall grant the Firm reasonable access to personnel and documents required for proper service delivery.
The Client is also responsible for the timely filing and payment of all tax and legal obligations, without expecting the Firm to provide constant reminders beyond reasonable industry standards.
The Firm may recommend that the Client consult attorneys, specialists, or other external professionals when the requested service exceeds the Firm’s scope of work.

 

9. Scope of Limitations

This engagement shall not be interpreted as an audit or comprehensive review and therefore does not guarantee detection of errors, irregularities, or illegal acts.
The Firm may inform the Client if any relevant irregularity or fraud comes to its attention but has no obligation to verify or issue opinions on the Client’s internal controls or administrative weaknesses.

 

10. Confidentiality and Data Protection

All information received from the Client shall be treated as strictly confidential.
The Firm shall not disclose such information to third parties except when:

• Required by law or governmental authorities (e.g., IRS, state, or local agencies); or

• The Client provides express consent.

The Firm maintains physical, electronic, and administrative safeguards to protect information.
Nevertheless, the Client remains responsible for complying with any privacy laws applicable to its industry and must inform the Firm if enhanced protection levels are required.
The Client holds the Firm harmless from any liability arising from failure to notify such requirements.

 

11. Intellectual Property

All materials, software, templates, reports, manuals, forms, or documents used or created by the Firm during the business relationship are the exclusive property of Progresa Inc.
The Client may use such materials only within its own business and may not reproduce, distribute, or share them with third parties without written authorization.
Any new materials developed during the engagement shall likewise remain the property of the Firm.

 

12. Use of Third-Party Services

Unless otherwise indicated by the Client, the Firm may transmit confidential information to third parties to facilitate service delivery.
Examples include:

• Access to the Client’s contact information by members of the Firm’s team (independent contractors such as consultants, accountants, CPAs, bookkeepers, administrative assistants, international professionals, or external developers);

• Transfer of accounting information and other data files over the internet;

• Cloud-based services, web developers, website hosting, newsletters, or payment-processing platforms;

• Credit-card processors or other support providers.

The Firm engages only reputable companies and professionals committed to safeguarding Client data and shall require them to keep information confidential and to use it solely for the contracted purpose.

 

13. Electronic Communications

In the course of the engagement, the Firm may communicate with the Client or other parties via email.
Because emails may be intercepted, read, or disclosed by unauthorized third parties—or may fail to reach their intended recipients—the Firm cannot guarantee confidentiality or proper delivery.
Accordingly, the Firm expressly disclaims any liability for interception or inadvertent disclosure of emails transmitted in connection with the services.
The Client agrees that the Firm shall not be liable for any loss or damage resulting from the use of email communications, including consequential, incidental, direct, or indirect damages such as loss of revenue, anticipated profits, or disclosure of confidential information.

 

14. Record Retention

During the performance of services, the Firm may use third-party applications (including online platforms) to execute certain functions such as electronic filings or document management.
By using these services, the Client acknowledges understanding their nature and agrees that the Firm is not responsible for record retention or other aspects of such third-party services, even if the Firm partially or fully absorbs their cost for the Client’s benefit.
The Client remains responsible for deciding whether to maintain physical originals or rely solely on digital copies.

The Firm’s policy is to retain records related to this engagement for seven (7) years for inactive clients and indefinitely for active clients.
The Firm will provide the Client with digital copies of all reports that form part of its accounting records, but such records are not a substitute for the Client’s originals and may be lost due to deterioration or catastrophic events.

Should physical documents be received, the Firm will return all originals once the work is completed. As a general policy, the Firm does not keep physical copies except those deemed necessary for its files.
If the engagement ends for any reason, the Firm may offer the Client the option to continue any third-party subscription services (e.g., software or online platforms) at the Client’s own expense.
The Client must transfer such services into its own name and assume payment responsibility within ten (10) days following termination.
The termination date shall be defined as the eleventh business day following the date of the termination email or letter sent by either party.
If the Client fails to assume such services, they may be cancelled. Additional fees may apply if the Client later requests restoration or copies (digital or physical) of records from the third-party provider.

 

15. Limitation of Liability

The Client acknowledges and agrees that, despite the Firm’s best efforts, errors or omissions may occur in the course of providing services.
The Client expressly understands that the Firm does not guarantee the complete absence of errors and agrees that the Firm’s maximum annual liability arising from the services performed shall be limited to no more than twenty-five percent (25%) of the annual fees paid by the Client for such engagement.
The Client agrees that this shall be the sole and exclusive remedy and expressly waives any other claims for actual, incidental, or consequential damages, including loss of profits or third-party claims.
This limitation applies to all errors, inaccuracies, or omissions in the services provided, whether arising from negligence, inadvertence, or any other cause.

 

16. Assignment and Transfer of Services

The Firm reserves the right to transfer, assign, or sell, in whole or in part, the rights, obligations, and services arising from these Terms of Service to any third party, whether through sale, merger, acquisition, corporate restructuring, or any other lawful means.
In such event, the acquiring third party shall assume the Firm’s contractual obligations toward the Client under the same terms set forth herein, ensuring continuity and confidentiality of the services.
The Client expressly agrees that no individual prior notice or authorization shall be required for such transfer, and continued use of the services or receipt of communications from the new provider shall constitute tacit acceptance of the assignment.
Nevertheless, the Firm will endeavor to provide the Client with reasonable advance notice of any material change in service ownership or administrative contact details.

 

17. Non-Solicitation / Non-Hire

During the term of the relationship and for thirty-six (36) months following its termination, the Client agrees not to hire, solicit, or induce any employee or independent contractor of Progresa Inc. to leave their relationship with the Firm.
In the event of a breach, the Client shall pay compensation equal to one hundred percent (100%) of the affected employee’s or contractor’s annual compensation.

 

18. Force Majeure

Neither party shall be liable for delays or failures in performance caused by circumstances beyond its reasonable control, including natural disasters, pandemics, system failures, or governmental actions.
Obligations affected by such events shall be suspended for the duration of the event. If the event continues for more than thirty (30) days, either party may terminate the services without penalty by providing written notice.

 

19. Limitation on Tax Opinions

Any tax advice included in these services or in documents derived therefrom is not intended or written to be used, and cannot be used, by any taxpayer for the purpose of avoiding penalties under the United States Internal Revenue Code.
Unless expressly stated in writing, the Firm does not provide “covered opinions” within the meaning of Circular 230 (31 C.F.R. § 10.33–10.38).

 

20. Electronic Acceptance

The Client understands that digital acceptance, checkbox selection (“click-through”), or written confirmation by email shall have the same legal effect as a handwritten signature, in accordance with the U.S. Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001 et seq., “ESIGN”) and the North Carolina Uniform Electronic Transactions Act (N.C.G.S. § 66-311 et seq.).

 

21. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the State of North Carolina (U.S.A.).
Any dispute relating to the interpretation or enforcement of these Terms shall be resolved exclusively in the state or federal courts located in North Carolina, and both parties expressly consent to the jurisdiction of such courts.

 

22. Entire Agreement

These Terms constitute the entire agreement between the Firm and the Client concerning the services provided and supersede all prior oral or written agreements.
Fee details are generally specified in the contracted agreement or plan (Scope of Services) or described in proposals, quotations, or invoices issued.
Any amendment shall be valid only if officially published by the Firm or communicated to the Client by electronic means.

 

23. Acceptance of Terms

The Client agrees that access to, use of, or continued use of the services of Progresa Inc. constitutes full, irrevocable, and binding acceptance of these Terms of Service.
The Client acknowledges having read, understood, and accepted all provisions herein and agrees to comply with them throughout the business relationship with the Firm.

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24. Privacy Policy

The Firm collects personal information (name, address, email, and/or phone number) voluntarily provided by users or clients when contacting the Firm for inquiries or service requests. The Firm does not collect information automatically nor use cookies on its website.

The information collected is used solely to respond to inquiries, coordinate services, and send relevant communications. If authorized by the Client, the Firm may send updates related to accounting, tax, or financial matters.

The Firm does not sell, share, or distribute personal information to third parties, except as required by law or with the Client’s explicit consent. No mobile messaging information (SMS) will be shared with third parties for marketing or promotional purposes.

Personal information is retained for five (5) years from the date of collection or for the legally required period, after which it will be securely deleted or anonymized.

Clients may request modification or deletion of their information by contacting the Firm directly. They may also opt-out of future communications by replying “stop” to text messages or emails.

The Firm implements advanced security measures —secure servers, antivirus software, and password-protected systems— to safeguard personal data. However, the Client acknowledges that no system is entirely infallible and releases the Firm from liability for incidents beyond its control.

To exercise data rights or for any inquiries, Clients may contact info@progresainc.com or write to 5709 W Gate City Blvd Ste 206, Greensboro, NC 27407.
The Firm  may update this Privacy Policy to comply with legal or administrative changes; such updates take effect upon publication or notification to the Client.